Terms & Conditions

Ordering

  • Orders can be placed either online or via the telephone. Please refer to the ‘Contacts‘ page for phone numbers.
  • By placing an order with us, you are expressly agreeing to the terms laid out herewith.

Subscriptions

  • Our subscription bouquets will be a seasonal choice of flowers and the variety and colours will vary from week to week. Please trust us to ensure your flowers will never be mundane or boring!
  • Delivery of subscriptions flowers will be Monday, Wednesday or Friday afternoons between 3pm and 7pm. Unless stated otherwise, if there is no one in, the flowers will be left in a safe place outside your front/back door.
  • Any vases broken after delivery cannot be replaced. Replacement vases may be purchased on request.
  • Subscriptions can be postponed for up to 6 weeks if required. Please notify us by email at info@charlottepuxleyflowers.com at least a week in advance with details and proof of your plans. You will receive an email confirming the suspension. Your subscription will then be extended by the same number of weeks. Please note subscriptions can be postponed for no more than 6 weeks within a 6 month period.
  • If you would like to change the delivery address for your subscription please also email us at the above address at least a week in advance. You will receive an email confirming the change in address.
  • Subscriptions cannot be cancelled, however if necessary they can be transferred to a credit note which can be used to purchase our bouquets. We will need an advance warning of 2 weeks or more. You will receive an email confirming this transfer.
  • For ongoing subscriptions, we will need a cancellation notice emailed 30 days in advance.

Availability of Flowers

  • Our ‘raison d’être’ is to bring fresh, seasonal and locally sourced flowers to the people of Singapore. We handpick all our flowers from the market each morning and, as such, the flowers always change. The hand-tied bouquet you choose when ordering reflects a style only, not a specific combination of blooms. If you would like a certain flower included in your bouquet, do please let us know when ordering in the ‘Comments’ section.

Price & Payment

  • For all orders online we accept MasterCard, VISA and American Express.
  • For all orders placed over the phone, we accept all of the above plus PayPal (or cash if collecting from the studio).
  • We don’t however, accept cash on delivery (COD).
  • All prices are calculated and charged in SGD.
  • To process all online payments we use the secure online system, STRIPE. This is PCI-DSS compliant, and ensures your card details are kept safe at all times. It also provides an option to save your details in order to streamline future purchases.
  • For all corporate and event contracts, payment must be made within 30 days of receipt of the invoice. Late payments will incur a ‘Delayed Payment’ charge of 5% of the original amount. This initial 5% will be added for every 30 day period until the full amount is received.

Delivery

  • Delivery cost is charged at $14 per item at checkout page.
  • Self collection from our studio can be done between 10am – 5pm. Please drop us a line and let us know what time to expect you so we can ensure someone is available.
  • Orders placed on the day before 12pm are eligible for same-day afternoon delivery.
  • Orders placed before 9pm are eligible for next-day delivery.
  • Orders placed before Friday, 12pm are eligible for Saturday delivery. For weekend orders, Saturday deliveries are done from 9am to 12noon. We do not deliver on Sundays.
  • We use a trusted and professional third-party to ensure your orders are delivered on time and in perfect condition. To help make this possible, please ensure that the recipient’s name and address are correct prior to confirming your order.
  • We will not be responsible for any misinformation on delivery details and it is your responsibility to ensure all information entered during the checkout process is correct. In the case where the delivery address was entered incorrectly by customer during checkout, we will not be able to re-deliver the flowers to a different location.
  • If no one is available to take delivery, we will be in touch with either the sender or recipient to get approval to leave flowers in a safe place. If both the sender and recipient are not contactable and unless specifically stated to leave flowers outside the delivery address, we will schedule for a re-delivery. There is a $30 re-delivery charge should that be case.

Flower Care

  • Flowers are just like us, they need love and care to keep them happy.
  • Take them out of the water and packaging we have sent them in. To last as long as possible they need fresh, clean water daily and if possible re-cut their stems every 2 days to prevent rotting.
  • Where you can, ensure they are not placed in direct sunlight…..they prefer the cool and calm.
  • If you would like to prolong the life of your flowers even further, you can add a sterilisation tablet to the water, for example Milton.
  • If you have any queries or issues with your flowers, please contact us with photos within 3 days. Replacement flowers may be sent at our discretion, however this will be dealt with on a case by case basis.

Cancellations & Refunds

  • If you wish to cancel an order please ensure you call a minimum of 24hrs before the delivery date for a full refund.
  • If by any chance or circumstance you feel that you are not happy with the flowers, please contact us within 24 hours of the delivery date, providing details and where possible, photographs. We will do our very best to come to a fair resolution.
  • Any credits given (for future discounts, or as a result of an unfulfilled order) must be used within 1 month of the date the credit was awarded.

Damages

  • In the event of damage to any loaned items (vases, plinths, bowls etc), the customer will be liable for the full market cost of replacement. This cost will be stated prior to accepting the order.

Corporate Contracts

  • Payment must be made on a monthly basis.
  • Contract cancellations/suspensions require a minimum of 3 weeks notice.
  • Late Payment Fee: see Price & Payment above.

We are committed, compelled, and just a little crazy about making sure your flowers bring you as much joy as possible, so we welcome your feedback and/or wisecracks on our flowers and services.

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